Resume Writing Tips for Service and Support Personnel
When writing your resume ask yourself, "How do your skills and experience help an employer in terms of profit?"
If you can, tell the reader how your particular skills and experience benefit an employer in terms of improving efficiency, saving time, reducing expenses, reducing turnover, increasing profit, streamlining operations, etc., and you will produce a much more powerful resume. Use quantitative data (numbers) whenever possible to jazz up your resume. Below are ways one can write job duties more powerfully.
Example 1 --
Before: Maintain A/R and A/P
After: Manage over 2000 A/R and A/P accounts; used Acme X software to design and implement new recordkeeping system that improved average accounts receivable collections cycle from 30 to 25 days
Example 2 --
Before: Responsible for filing
After: Manage and maintain files and filing system; designed and reorganized filing system allowing sales reps to locate files without assistance and significantly reduced number of lost and misplaced files
Example 3 --
Before: Answer the telephone
After: Answer more than 300 telephone calls per day for eight pharmaceutical sales reps using the Acme 5000 Deluxe Telephone System
Example 4 --
Before: Type 90 wpm
After: Type 90 wpm without errors; routinely do the work of two secretaries, help others complete typing assignments, and substitute for office staff on vacation or maternity leave
