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Sample Report 8:  Excellent Job Recommendation

Transcript of Conversation:

Q:  Hello, my name is [name deleted].  I'm a recruiter with [name of company] and I'm doing a reference check on [name of employee].  Could you give me a few minutes of your time to answer questions about his work habits and such?
A:  Yes, I'd be glad to.

Q:  Are you his direct supervisor?
A:  Yes, I am.

Q:  Could you verify that his job title is Customer Service Supervisor?
A:  Yes.

Q:  I know you don't have his personnel file in front of you, but could you verify that he has worked for you since October of 1995?
A:  Yes.

Q:  Overall, are you happy with his work?
A:  Yes, he's an excellent worker.

Q:  What do you consider to be his major strengths?
A:  He is very level-headed, has an extreme amount of common sense, very conscientious, very punctual.  He does additional tasks without being asked . . . doesn't complain.

Q:  You seem very happy with his work, do you think he has any weaknesses?
A:  There is only one of him.

Q:  Only one of him?
A:  I wish I had more workers just like him.  That is his only weakness . . . I need to have him cloned.

Q:  Is he able to get along well with co-workers, customers and yourself?
A:  Very well.  He has a great sense of humor.  He makes us laugh.

Q:  He sounds like a great employee.  What have been his major accomplishments in the seven years he's been with the company?
A:  [This question stumped him.]  Well . . . he . . . he has been the customer service supervisor for seven years.  He's been a very capable employee during that time.  I've always depended on him.

Q:  His resume indicates that he wrote a customer service program that was adopted for use by the company, is that true?
A:  Yes, yes, he did do that. 

Q:  Perhaps I could take a few minutes to read through his resume and you could verify if statements on it are true.
A:  Alright.

Q:  His resumes states that he consistently exceeded all sales and performance objectives.  Is that true?
A:  Yes, that's true.

Q:  Designed a new report system to provide management with critical performance criteria?
A:  A report system?  I'm not familiar with that.

Q:  His resume states that this report system involved the tracking of sales and leads, analysis of financial and inventory information.  Perhaps that will jog your memory.
A:  Okay.  I'm going to have to think about that one for a minute . . . If his resume says he did it, then I'm sure he did.

Q:  Would you agree that he has outstanding organization, time management and problem-solving abilities as is claimed on his resume?
A:  Yes.

Q:  He also claims to have been commended by management and customers for providing excellent customer relations and service, is this true?
A:  Yes, I forgot about that. He won a company award a few years back. 

Q:  So you would rate his communication skills as excellent, is that correct?
A:  Yes.

Q:  His resume also states that he supervises 21 customer service reps.
A:  Yes.

Q:  In general, do the customer service reps seem to like him?
A:  Oh, yes.  He gets along well with everyone.  Everyone likes [name of employee].

Q:  So, no one under his direct employ ever filed a complaint against him?
A:  Not that I'm aware of.

Q:  And do you happen to know off-hand if the turnover rate of customer reps increased or decreased during the time that John has been the supervisor of that department?
A:  I actually don't have that information in front of me.  I couldn't tell you for sure . . . but with [name deleted] . . . I think it decreased.  I don't have the percentages in front of me, but I'm almost certain it decreased.

Q:  He is interested in advancing his career and has applied for a position as sales manager.  Do you think he's ready to handle a sales management position?
A:  Yes, I do.  He initiates work on his own, and as I said, he gets along very well with others.

Q:  How would you compare him to other employees in the same or similar positions?
A:  He is definitely above average.  Of course, he's the only customer service supervisor at this branch.  I can't really compare him to other supervisors with our other branches around the country, but he's above average compared to the ones we had before him.

Q:  Was he promoted to supervisor, I mean, was he promoted up through the ranks?
A:  Yes.  He was originally hired as a customer service rep and he worked . . . I think he was a rep for two or maybe three years.

Q:  So he was promoted ahead of other customer reps.  Was he selected as a supervisor over more experienced customer reps?
A:  Yes, he was.  He was a go-getter from the start.  Very smart . . . intelligent. He had leadership abilities . . . dependable.  So I offered him the supervisor job.  He was the best candidate.

Q:  So, I assume he is a team player and self-starter?
A:  Yes.  Definitely.

Q:  And his moral character, I assume you believe him to be honest and have integrity?
A:  Oh, yes.

Q:  The client I work for is interested in hiring someone who can significantly expand their account base.
Why do you think John would be capable of doing that?
A:  [This question stumped him.]  Well . . . he has managed the customer service sector very well for about . . . I don't recall exactly how many years, but quite a few.

Q:  Does he have any experience with budgets and planning?
A:  Well, he handles the budget of the customer service department.  And, planning? . . . He, we expanded the building last year and he worked on . . . he carried out that plan.   He supervised the . . . he was in charge of redesigning the customer service department, you  know, picking the new equipment.  We got new terminals, computer terminals.

Q:  You are obviously very satisfied with his overall job performance and quality of work?
A:  Yes, I am.

Q:  On a scale of 1 to 10, how would you rate him as an employee?
A:  10.

Q:  Overall, you've given Mr. [name deleted] a very positive recommendation.  I assume, based on what you've said, that you would recommend him for a management position?
A:  Oh yes, definitely.

Q:  Just one last question, please.  Do you know why he wants to leave your company?
A:  I . . . well, I think . . . its for personal reasons mostly . . . I think his wife has had another child and he wants to move back closer to her parents. 

Q:  Well, thank you for your time, Mr. [name of reference].  You've been very helpful.  Goodbye.
A:  Goodbye.

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