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Employment Reference Check: Sample Report 5:  Good Recommendation

Transcript of conversation:

Interviewer:  Hello, this is [Interviewer].  I'm a recruiter with [name of company] doing a background check on a potential hire that once worked for your company. Her name is [name of client].
Employer:  Oh, yes, [name of client]. She worked here some years ago.

Interviewer:  Her resume states that she worked there from April of 1999 to April 2011, is that correct.
Employer:  That's correct.

Interviewer:  And her job title was Operations Manager?
Employer:  Yes.

Interviewer:  Actually, her resume states that she started there as a reservation agent but was promoted to Operations Manager in less that one year, is that correct.
Employer:  Yes.

Interviewer:  Was her promotion based on merit?
Employer:  Yes.

Interviewer:  Were there other reservation agents with more time with the company that she was promoted ahead of?
Employer:  Yes.

Interviewer:  So, I assume the company was very happy with her work?
Employer:  Yes, very happy.

Interviewer:  How would you rate her overall job performance?
Employer:  Excellent.  Excellent.

Interviewer:  What did you like in particular about her work?
Employer:  She was excellent with the clients.  She knew how to please them . . . establish a relationship with them.  She worked well with the clients.

Interviewer:  Her resume states that she supervised 15 people in a call center.
Employer:  Yes.

Interviewer:  And was she a good manager?
Employer:  Yes.

Interviewer:  Did any of her subordinates ever complain about her management style?
Employer:  No.

Interviewer:  So, if one of my clients called you and asked if you would recommend that they hire her as a supervisor or manager for a travel-related company, you would do so?
Employer:  Oh, yes, definitely.  She would be a very good manager for anyone in the travel industry.

Interviewer:  Her resume states that she reduced operational losses by 12% in a 9-month period, is that correct?
Employer:  Operational losses?  I can't really remember.

Interviewer:  Her resume also states that as Travel Manager she turned around a large media account with customer service issues and spiraling budget costs.
Employer:  She was very good at customer service  . . . I can't honestly remember that since it's been a few years, but I'm sure it's correct. 

Interviewer:  On a scale of 1 to 10 how would you rate her job performance?
Employer:  A 10.

Interviewer:  Out of all of the employees that have worked for your company throughout the years, would you say she is one of the better ones?
Employer:  Oh, yes, definitely.  She was one of the best employees we ever had.

Interviewer:  Can you say anything bad about her?  Does she have any weaknesses?
Employer:  Not that I can think of.  I can't say anything bad about her.

Interviewer:  Was she a self-starter?
Employer:  Yes.

Interviewer:  Did she handle stress and deadlines well?
Employer:  Yes.

Interviewer:  Do you consider her to have a good moral character?
Employer:  Yes, definitely.

Interviewer:  And her communication skills?
Employer:  Excellent.  As I said, she was very good at establishing relationships with clients.

Interviewer:  Did she get along well with co-workers and management?
Employer:  Yes, she was well-liked by everyone.

Interviewer:  One more question, please.  Do you happen to remember why she left?  I assume she wasn't fired.
Employer:  She left to relocate with her husband.

Interviewer:  Alright.  Is there anything else you would like to say about her that I haven't asked you?
Employer:  No, other than she was a very good employee.  I wish she hadn't left.

Interviewer:  Alright.  Thank you for your time.  Goodbye.
Employer:  Bye.

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